Support

Need help? We can help you troubleshoot export issues quickly.
Contact

To speed up support, include:

  • Operating system and version

  • Figma app type (Desktop or Browser) + version

  • Plugin version

  • Export settings used (format, FPS, duration, scale, render mode)

  • Short issue description + exact error text (if any)

  • Screenshot or screen recording

Common Troubleshooting Steps

  1. Re-open the plugin and re-select the target frame.

  2. Confirm each detected video slot has a mapped file.

  3. Test a short export (e.g. 3-5 seconds, WebM, 24 FPS).

  4. Disable optional ZIP frame sequence and retry.

  5. If MP4 fails, export WebM first and share the MP4 error banner text.

Current Product Notes

  • Recommended environment: Figma Desktop.

  • Large durations/resolutions may increase processing time.

  • GIF exports can be significantly larger and slower than WebM.

  • MP4 support may rely on environment-specific fallbacks.

Feature Requests

Send feature requests to wackokabra@gmail with subject line 'Feature Request'

  • Working alongside Roman was always a blast. Brainstorming ideas, talking about new clients and discussing his awesome designs alway helped reappraise functional requirement definitions and definitely drive me to think critically about
    user design.

    // Devin Gale

    Scrum Master, Business Analyst (Wellmark BCBS)

  • Roman's wide range of web design knowledge, as well as his ability to collaborate, makes him a valuable asset to any digital team. He was able to lead the charge at Coviance when we faced a slew of  product design challenges.

    // Nick Throckmorton

    UX & Product Design (Hy-Vee)

  • Roman is incredibly passionate, reliable and hard working. He has extensive talents in design, illustration and development. When we worked together at Flying Hippo, I could count on Roman to bring a creative solution to any customer problem.

    // Ryan Rogness

    Senior Scrum Master (Athene Insurance)

  • Working alongside Roman was always a blast. Brainstorming ideas, talking about new clients and discussing his awesome designs alway helped reappraise functional requirement definitions and definitely drive me to think critically about
    user design.

    // Devin Gale

    Scrum Master, Business Analyst (Wellmark BCBS)

  • Working alongside Roman was always a blast. Brainstorming ideas, talking about new clients and discussing his awesome designs alway helped reappraise functional requirement definitions and definitely drive me to think critically about
    user design.

    // Devin Gale

    Scrum Master, Business Analyst (Wellmark BCBS)

  • Working alongside Roman was always a blast. Brainstorming ideas, talking about new clients and discussing his awesome designs alway helped reappraise functional requirement definitions and definitely drive me to think critically about
    user design.

    // Devin Gale

    Scrum Master, Business Analyst (Wellmark BCBS)

Let's build something sweet!

Need someone to solve your UX/UI headaches? That's me. I freelance. I design. I also love talking fantasy football, sci-fi or board games when I'm not pushing pixels. Let's chat.

// Email

wackokabra@gmail.com

// linkedIn

Roman Serebryakov

// phone

515-339-6098

// resume

CV

Designed by Human. Inspired by robots.

202X

Let's build something sweet!

Need someone to solve your UX/UI headaches? That's me. I freelance. I design. I also love talking fantasy football, sci-fi or board games when I'm not pushing pixels. Let's chat.

// Email

wackokabra@gmail.com

// linkedIn

Roman Serebryakov

// phone

515-339-6098

// resume

CV

Designed by Human. Inspired by robots.

202X

Let's build something sweet!

Need someone to solve your UX/UI headaches? That's me. I freelance. I design. I also love talking fantasy football, sci-fi or board games when I'm not pushing pixels. Let's chat.

// Email

wackokabra@gmail.com

// linkedIn

Roman Serebryakov

// phone

515-339-6098

// resume

CV

Designed by Human. Inspired by robots.

202X